I recently received a solicitation email about building my own chatbot. I was sincerely flabbergasted. Yet, personally, I know a number of individuals whose jobs have been ‘outsourced’ to chatbots. Is this good or bad for business, society, health, and well-being? We are all observing and learning together– that’s for sure!
I recently wrote about ‘humane humans‘ as a necessary ingredient or resource for creating better institutions and organizations. There are nuances of intelligence (e.g. awareness, intuition, imagination, creativity, etc.) that are not binary. As such, I’m sincerely curious to see ‘if’ humanizing a chatbot can ever be truly well done….(although, now recalling Martine Rothblatt’s “Bena48”; a prototype of many more to come.)
Artificial intelligence (AI) pioneer, Marvin Minsky, was once quoted as stating that “emotional intelligence is an evolved way of thinking” and something that we had yet to ‘crack the code on’, if you will.
Can a chatbot ever replace the tenderness and complexity of a warm human heart? Will a chatbot ever embody the intelligence of a soul? If they do, perhaps it will be ‘they/them’ who will teach us how to become better humans.
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